Interested individuals may apply for any position they are qualified for, regardless of the current status of that position. If you are interested in applying to ArlenGroup, please email a resume and cover letter to . In your email, please include the position for which you are applying in the email subject line, such as ASSOCIATE CONSULTANT.  You may also fax your resume and cover letter to 925.945.3050 or mail to: Attn: Human Resources, ArlenGroup, 2121 N. California Blvd, Ste 1000, Walnut Creek, CA 94596-8215.

Associate Consultant

The Associate Consultant works in concert with ArlenGroup's Employee Benefit Consultants to develop benefit programs and solutions to meet assigned clients' cultural, budgetary, staffing and compliance needs. The Associate is responsible for both delivering standardized services and responding to and meeting clients' unique benefit plan support needs.

Responsibilities

• Develop and maintain standardized reports and documentation for clients
• Manage the marketing process, including preparation of bid specification and marketing reports
• Manage new carrier or new client implementations
• Review and approve employee communication materials
• Resolve vendor-related problems or issues
• Review insurance contracts, administrative service agreements and summary plan descriptions
• Counsel clients on compliance with applicable Federal and state statutes and coordinate completion of annual filings

Qualifications

• College degree and 2+ years experience in the employee benefit/insurance industry
• Obtain and maintain California Life and Disability Insurance license
• Intermediate to expert Microsoft Word and Excel skills
• Good team player with excellent customer service and interpersonal skills, and strong written and verbal communication skills
• Detail-oriented with the ability to multi-task
• Problem solving ability and the ability to work with numbers
• Enthusiastic, energetic, motivated and organized

Benefit Analyst

The Benefits Analyst is responsible for assisting in the delivery of client services. This position has growth potential to move into other professional positions within the organization. Compensation is an annual salary based on the candidate's skill level and experience, plus a comprehensive benefit package.

Responsibilities

• Requesting information from various vendor, track responses
• Assisting with marketing projects
• Form 5500 filings for all clients
• Interacting with insurance companies to resolve issues
• Assisting in the preparation of reports or presentations
• Maintaining client files

Qualifications

• Positive attitude, motivated and organized
• Intermediate to advanced computer skills–experience with Word, Excel and PowerPoint
• Excellent interpersonal skills
• Ability to manage multiple tasks
• Detail-oriented
• Experience in the employee benefit industry is preferred

Producing Consultant

ArlenGroup offers employers a compelling and clearly differentiated alternative for managing employee benefit plans. Our strategic planning tools, formal benefit management process and team structure provide employers with a comprehensive and integrated benefit management solution. These tools, when combined with a consultant's personal work style, experience and network, make ArlenGroup a rewarding alternative to traditional brokerages and consultancies.

Consultants are responsible for developing and maintaining executive level client engagements. The consultant leads associates and other team members in assuring the accurate and efficient delivery of client services. Consultant involvement in recurring and non-recurring client projects varies based on the unique needs of each client. Compensation is directly related the volume of business managed by the Consultant.

Responsibilities

• Business development and retention, including structuring terms of engagements
• Coordinate and oversee delivery of consulting and brokerage services
• Establish, manage and revisit client’s benefit objectives
• Technical counsel to clients on financial, regulatory, taxation and provider issues
• Mentor to colleagues
• Participate in the development and execution of continual refinement to core client service offerings

Qualifications

• 5+ years experience in primary or secondary benefit counseling of employer groups
• Proficient in understanding clients' business issues and transferring that knowledge to benefit-related solutions
• Expertise in financial, regulatory and provider matters affecting practice area(s)
• Required licenses in practice area(s)
• Strong technology skills, including Excel and Word
• College degree
• Creative, outgoing and team-oriented

Demand Generation/Marketing Program Manager

The position will require experience developing and executing outbound marketing (or demand generation) programs to support direct sales activities. The goal of this position is to enhance the ability of the organization to exceed ongoing revenue targets by rapidly increasing ArlenGroup’s visibility in the marketplace, thus generating qualified leads and sales opportunities.

Responsibilities

• Reports to the Director of Business Development and is responsible for the execution of integrated end to end demand generation programs for new customer acquisition
• Works with business analysts, outside sales, and strategic ArlenGroup customers and partners to analyze market segments and outline effective go-to-market programs that target key decision makers
• Works closely with sales to ensure an optimized closed loop marketing program process
• Drives campaign set-up processes including Webinars, promotions, registration, e-marketing, tradeshow exposure, and lead creation
• Performs ongoing program forecasting, tracking, reporting and evaluation of marketing programs
• Manages internal and external resources to ensure flawless execution of campaigns

Characteristics

• Collaborative: a leader able to establish direction and get commitment of resources from others in the company; understanding that excellent marketing requires the involvement of the entire organization and capable of gaining that involvement.
• Competitive: focused on external customers, not on co-workers; plays to win
• Entrepreneurial: street-smart, flexible, resourceful, and opportunistic
• Energetic: able to commit a great deal of energy to the company; enthusiastic and positive
• Action-oriented: decisive and focused
• Honest: having a reputation for high integrity
• Tough-minded when necessary: able to make the hard decisions necessary to focus limited resources

Qualifications

• 5+ years experience performing demand generation marketing and service or application sales
• Experience in HealthCare Administration (Insurance, Carrier, TPAs) &/or Human Resource Services (Consulting, Payroll, Benefits, Software, Services)
• A track record which includes past success at introducing and reinforcing company and product name and image across broad segments of the targeted audience, creating customer awareness, purchases, and referrals
• Proven experience developing and executing effective marketing programs designed to stimulate demand
• Proven experience at penetrating markets rapidly as well as at gaining market share in very competitive arenas
• Knowledge and competence in the major elements of Demand Generation
• Program development, identity creation, advertising, and trade events
• High energy, detail-oriented and organized
• Ability to support multiple simultaneous projects and program elements in a fast-paced environment
• Extremely outward focused, with strong communication , interpersonal, and follow-up skills
• Excellent written and verbal communication skills with proficiency in building clear, effective PowerPoint presentations and utilization of other MS Office applications

Health and Wellness Consultant

ArlenGroup is offering an attractive opportunity in the emerging area of Population Health Management (PHM). This client facing position will be directly responsible for developing and delivering a broad range of programs and initiatives that assist ArlenGroup clients in improving the health risks of their employees. The Health and Wellness Consultant will coordinate with ArlenGroup’s client service teams in assisting ArlenGroup clients with the assessment, design, implementation and measurement of PHM programs.

The position will include substantial interface with ArlenGroup clients and will have primary responsibility for the design of worksite programs and for the selection of third party vendors required to meet clients defined needs. The position can be staffed on less than a full-time basis for the right candidate.

Responsibilities

• Client presentations on scope and potential ROI of PHM programs
• Assist clients with internal selling of program
• Development of client PHM programs
• Assessment and selection of third party vendors to meet client needs
• Measurement of client programs
• Assist in negotiation of key terms with insurance providers
• Author articles and case studies as required
• Study evolving PHM databanks and legislative environment and adjust service offerings and client programs accordingly 
• Continued refinement of ArlenGroup’s PHM service offering, including pricing of services
• Development of PHM marketing and program collateral

Qualifications and Experience

• 3+ years in hands-on management of corporate worksite health promotion programs
• Experience working with third party providers of PHM solutions, including health risk appraisals, health coaching and disease management services
• Proficient in understanding clients' business issues and transferring that knowledge to PHM related solutions
• Strong written and oral communication skills
• Educational background in nutrition, nursing, medicine or public health preferred
• Creative, outgoing and team-oriented

Accountant

We are looking for someone who wants to build a career in the benefits industry working in our Accounting Department. The qualified candidate reports to the Controller and will need initiative and strong attention to detail as they learn the industry and team with the entire organization in the delivery of accurate and timely accounting transactions and reporting. Organizational skills and the ability to multi-task will be required to succeed in this position. The qualified candidate will team and train with a seasoned professional so that they can quickly assume accounting preparation and review responsibilities autonomously. 

The Accountant will be responsible for preparing and/or reviewing the day-to-day accounting functions including accounts payable, payroll, invoicing, fixed asset tracking, account and bank reconciliation. 

Responsibilities

Maintain accounting records for the organization including:

• Prepare adjusting and closing entries
• Month end account and bank reconciliations
• Reconcile revenue tracking module to the General Ledger
• Review payroll, disbursements and receivables as prepared by Office Manager
• Prepare bank deposits and post receipts
• Calculate depreciation and track fixed assets
• Ensure compliance with all taxing authorities
• Ensure internal control procedures are followed
• Exercise professional judgment to resolve moderately complex accounting problems
• Provide assistance on special projects as needed

Support and provide oversight for Outsourcing Department Accounting, including:

• Review disbursements
• Reconcile COBRA receipts to General Ledger, monthly
• Prepare monthly client account reconciliations and follow-up as needed on reconciling items

Skills/Education Required

• Qualified candidates will have a minimum of three to five years accounting experience in addition to related college education or equivalent
• Working knowledge of QuickBooks Pro or Premier
• 3+ years experience with Excel spreadsheets at an intermediate level
• Have strong organizational and follow-up skills
• Have the ability to work independently with little supervision
• Be comfortable with and willing to implement new procedures in order to ensure continuous process improvement
• Certified Public Accountant (CPA) preferred

Manager of Benefits (Outsourcing)

The Manager of Benefits (Outsourcing) oversees the delivery of benefit administration services to clients who have outsourced all or part of the requirements of benefit administration. The Manager of Benefits (Outsourcing) will report directly to the Vice President. Key responsibilities include utilizing internal staff, technology and process resources to efficiently support outsource services in the following employee benefit areas: 

• Online Benefit Administration Platforms
• Enrollment Processing
• Eligibility Reporting 
• Premium Billing and Reconciliation
• Post Employment Services (COBRA and Retiree)
• Employee Communication Services
• Employee Call Center

Responsibilities

• Manage outsourcing staff of eight to ten people, including weekly staff meetings and regular one-on-one employee meetings. Oversee daily departmental transactions and remain available for staff questions and escalated issues. Manage overall team administrative functions, including PTO requests and departmental issues. Responsible for creating semi-annual team performance reviews.
• Work with Principals and Sales Associates to develop Outsourcing team growth. 
• Maintain processes and procedures for all areas of benefit administration. Includes maintaining formal standards for customer service, enrollment transactions, COBRA administration, managing financial/accounting issues, identifying and developing business solutions/processes, and developing and following staffing plans.
• Support sales/marketing efforts as required. Includes presenting at prospect and client meetings. 
• Develop and maintain “super-user” skills on designated administration and employee self-service applications. Train staff on use of same technology. Manage relationships with technology vendors. 
• Maintain new client installation processes and procedures. Install and set up new clients according to specified parameters. Perform any ongoing client work as required for team success.
• Ensure development and the timely and accurate delivery of:
  • consolidated premium billings to clients
  • premium remittance to carriers
  • payroll deduction reports to clients
  • eligibility reports to carriers
  • new client implementations
• Review and approve monthly premium statements and verify client funding or premium check processing to ultimate payee. Sign premium checks as required.
• Develop carrier relationships to promote dialogue relative to more efficient transactions, including web based and other electronic data transfer.
• Coordinate and plan for client open enrollment periods that occur throughout the year.
• Continually improve service delivery to clients/members to include ongoing communication and education campaigns promoting the value of benefit plans and efficient means for accessing benefits.
• Train staff on client/member inquiries regarding initial elections, status changes, open enrollment, accessing benefits, provider claim problems and other benefit matters.
• Counsel employees on using self-service tools.
• Keep current on compliance issues and integrate them into department procedures and update systems as needed. Requires detailed understanding of COBRA and HIPAA.
• Develop reports on administration activity for the purpose of billing administration service fees to clients.
• Provide support and communication to client or department staff.
• Uphold quality assurance standards and regularly report results to internal staff, clients and management team. Includes review of eligibility transactions performed by team members on an ongoing basis.

Qualifications

• 6 –10 years experience at an insurance brokerage providing outsourced services or in a human resources management role with a concentration in benefits management
• 3+ years experience managing others in an outsourcing or benefits environment
• Must be able to develop and lead a team to the next level
• Must have proven experience successfully managing high volume of benefits transactions, including complex implementation and administration and ongoing benefits administration support
• Must have proven experience maintaining a high level of satisfaction with clients/customers or with internal customers (employees)
• Strong analytical skills with the ability to create new workflow process maps, with accompanying technical summaries, and roll out documented processes and training
• Must have experience working with technology such as with an HRIS and/or with online employee self service benefits administration
• BA/BS in Business, Human Resources or equivalent
• PHR, SPHR or CEBS certification a plus

Personal Benefit Representative

A Personal Benefit Representative (PBR) works in our Employee Resource Center in Walnut Creek and delivers benefit administration services to clients who have outsourced all or part of their benefits administration. The PBR is an important liaison with both clients’ employees and clients’ corporate staff. Key functions include client account management, resolving client employee issues, client account auditing, coordinating compliance with key regulatory provisions including COBRA, HIPAA and Section 125 discrimination testing, Open Enrollment management, and assistance in training of Benefit Coordinators. Ideal candidates will have strong benefits administration background and a passion for employee benefits.

Responsibilities

• Manage health and welfare benefit plans for multiple clients
• Administer medical, dental, vision, FSA, life and disability plans for both active and COBRA participants
• Manage Employee Self-Service module
• Coordinate transfer of election data to providers
• Handle employee calls and assist employees with benefits-related questions
• Counsel employees on benefit issues, procedures and requirements
• Provide support and communication to employer or HR representatives
• Premium reporting
• Payroll deduction reporting
• Coordinate compliance with key regulatory provisions, including COBRA and HIPAA
• Coordinate and distribute employee communication materials

• 3 - 5 years experience in benefits with employer, insurer or TPA
• Strong systems knowledge or ability to learn/troubleshoot new systems easily
• Knowledge of BeneTrac, premium payments, COBRA, and eligibility
• Intermediate to advanced computer skills. Experience with Excel and Word
• Excellent interpersonal and telephone skills
• BA/BS in Business Administration or Human Resources or equivalent
• CEBS certification a plus

Benefits Coordinator

A Benefits Coordinator works in our Employee Resource Center and delivers benefit administration services to clients who have outsourced all or part of the requirements of benefit administration. Key functions include the processing of premium invoices, premium payments, benefit elections and changes, eligibility reporting, and disseminating employee communication materials. 

Responsibilities

• Provide support and communication as immediate backup to Personal Benefits Representatives
• Calculate premiums for health care, disability, life insurance and other benefit plans and preparation of consolidated bills
• Process client premium payments
• Perform client premium account and benefits database review and reconciliation
• Process benefit elections and coordinate the transfer of election data to providers as required
• Audit benefit elections
• Update employee records and maintain benefit plans on Human Resource Information System (HRIS)
• Prepare monthly and other eligibility reports and for distribution in hardcopy or electronic format as required
• Prepare and issue HIPAA certificates as required
• Coordinate and distribute open enrollment materials as required by the employer
• Assemble and distribute new hire benefit enrollment packages
• Prepare and distribute summary plan descriptions to employees as required
• Issue notification of qualifying events, process COBRA elections, post COBRA premiums, update eligibility rosters, report COBRA eligibility and premiums, issue COBRA termination and conversion notices
• Assist in install and setup of new clients

Qualifications

• 1-3 years experience in benefits administration or accounting
• Proven experience maintaining high level of accuracy while working with complex benefit administration or accounting details
• Must have ability work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations
• May participate in determining methods and procedures on new assignments and may provide guidance to other non-exempt personnel
• Strong verbal and written communications skills
• Intermediate level of Microsoft Word and Excel
• B.S./B.A. in Human Resources or Business, with an emphasis in Finance or Accounting desired, or equivalent

Office Support Specialist

The Office Support Specialist is responsible for administration and reception duties. This position has growth potential to move into other professional positions within the organization. Compensation is an hourly salary based on the candidate's skill level and experience, plus a comprehensive benefit package.

Responsibilities

• Perform reception duties
• Administer incoming and outgoing mail, faxes, deliveries, and courier items
• Provide administrative/project support to our team of benefit professionals
• Monitor, order, and restock office and kitchen supplies
• General office filing
• Coordinate use of conference rooms and other office resources

• Positive attitude, motivated and organized
• Intermediate computer skills -- experience with Word, Excel, Outlook, and PowerPoint
• Excellent interpersonal skills
• Ability to manage multiple tasks
• Detail-oriented
• Desire to grow within the employee benefit industry is preferred